for users of SuperMemo
All users of SuperMemo are entitled to free support via the
If you encounter a question about SuperMemo you cannot
answer, please follow the steps below:
- SuperMemo Documentation. Check the table of contents in this help file and try to navigate to a page
with the answer to your problem. If you do not find it there where you expected it, please
note exactly why. This is very important to improve our documentation!
- SuperMemo FAQ files. If
you cannot find the answer in the table of contents, try to find it in our FAQ files
- Full-text search. If the answer is not in
FAQ files, try full-text search. For that purpose, type in the searched keyword in the
edit box labeled Type in the keyword to find at the top left of the help
screen and press Enter (if this field is not visible then click Show
on the toolbar). If you are viewing this file directly from SuperMemo Website, use
this site's Excite search engine. If you cannot find what you need
with keyword search, note down the keyword you looked for so that we can improve keyword
- SuperMemo Troubleshooter. Troubleshooter is a
divide-and-conquer way of navigating towards a solution. Please have a look
- Support via e-mail. If you still cannot
find the answer to your problem, write to your local support service listed at reseller
box at Help : About or write to SuperMemoMail in order to receive support
in English. Please try to explain why you could not find the answer to your problem in our
technical documentation (what you searched for, where, and with what keywords).
This is very important to improve our service!!!