If you have a question about purchasing SuperMemo, do not hesitate to ask |
This is an archive
file (1998-2022). For new questions see: Shopping FAQ at SuperMemopedia |
See also: Installation FAQ
See also: Installation FAQ
See also: Installation FAQ
How can I order SuperMemo?
(Sharon Genest, USA, Apr 14, 1997)
Question:
How can I order SuperMemo products via the Internet?
Answer:
Go to SuperMemo Store and place your secure order on-line
You can download SuperMemo immediately after making a purchase
(Clifford Tan, Wed, Aug 01, 2001 14:19)
Question:
Will I be prompted for a download via the Internet immediately after I've made my purchase?
Answer:
Yes.
Once you place an order, you will be prompted to make a download. You
will also be able to download at a later time or from another location
What is the exact billing charge?
(George Exarhos, Canada, Oct 16, 1998)
Question:
My
question is regarding the $66 cost for SuperMemo. I would be ordering
from Canada and was wondering what the final billing charge would be?
Answer:
SuperMemo World does not charge any
implicit fees. The billing charge should be US $66. However there can
be additional charge on you credit card related to the International
Transaction Fee also named foreign conversion fee. These International
Fees are charged by issuing-banks to cardholders who make purchases
outside of the United States and they are not related to our company.
There might also be minor deviations due to the obligatory price conversion
to Polish zloty. If the exchange rate was to change significantly
between credit card authorization and the actual transaction (usually
less than 2 days), the actual charge might differ. We prefer to err on the safe
side and always use an undervalued conversion. This way the difference
will most likely be to your advantage
What if I specify a wrong e-mail address?
(Marc Ryan, USA, Nov 20, 1998)
Question:
I have specified a wrong e-mail address while ordering SuperMemo. What shall I do?
Answer:
Write to us to obtain further instructions. Your records will be updated manually
We never give your e-mail address away
(Gregory K., Wed, Jun 05, 2002 16:26)
Question:
Please do not give my email address to anyone else. My address is clear of junk mail
Answer:
We never do it. Please see: Privacy Statement
SuperMemo Store uses US dollars as the currency
(Clifford Tan, Wed, Aug 01, 2001 14:19)
Question:
I wanted to place an order for SuperMemo, but would like to know whether the cost is in US dollars or other currency
Answer:
All prices at www.super-memo.com are listed in US dollars
We process most of mail within a business day
(Kenjin1998, UK, Sun, Jun 24, 2001 18:53)
Question:
I have been waiting quite long for your reply to my order inquiry
Answer:
We
try to respond to all important inquiries within a business day. If we
are unable to respond to difficult technical questions, we try to
notify you that a case has been opened. Occasionally e-mail gets lost,
misrouted, or intercepted by spam filters. In addition, our responses often
bounce back due to various delivery problems. If you do not receive any
feedback within 2-3 days, please simply write again. Note also that some questions
may receive lower priority if they have already been answered
previously in FAQs
SuperMemo Store uses 128-bit SSL encryption
Question:
What kind of security do you use in your SuperMemo Store?
Answer:
Stronghold secure server using 128-bit SSL encryption
Why there is no secure connection icon?
(Richard Hardstein, USA, Sep 2, 1998)
Question:
I wanted to upgrade to new SuperMemo, but when I enter SuperMemo Store, I get no icon indicating secure pages in my browser. Is there a problem with your transaction server?
Answer:
SuperMemo Store is hosted by reputable Aabaco Small Business from Yahoo!
and security problems are highly unlikely. Please check if you do not
have SuperMemo Store nested in an HTML frame (i.e. a subwindow created
inside the browser). If this is the case, or if you are not sure,
simply type www.super-memo.com in the address field (or click here: www.super-memo.com)
Do I get an invoice via paper mail?
(J.P. de Vries, The Netherlands, Nov 5, 1998)
Question:
Do I get an invoice for downloadable material? Do I get it via paper mail?
Answer:
You can receive an invoice if you specifically ask for it
I cannot place an order due to server errors
(Lutz Gutknecht, Germany, Nov 30, 1998)
Question:
I cannot order SuperMemo 17! When I click Order I receive the following message:
https://st4yahoo.com/cgi-bin/wg-order?supermemo+supermemo17 cannot be opened
Answer:
You
must make sure you are not trying to download from behind a firewall.
Some corporations install firewalls that prevent downloading
potentially damaging material to your computer. All executable material
belongs to this category. Please see also if your browser is not
outdated. Try repeating the procedure from home.
There are several reasons for which you may not have received order confirmation
(hfleiman, Wed, Jan 09, 2002 8:51)
Question:
I did not receive an immediate confirmation from you when I ordered SuperMemo
Answer:
The
confirmation is sent automatically by our store software. There are
three basic reasons for the lack of immediate order confirmation (in
order of decreasing probability):
If you do not receive a confirmation, it is recommended that you send a separate e-mail with a request to verify your return e-mail address. If you do not receive any feedback within 2-3 business days, please write again and list your phone number. Rarely, mail bounces repeatedly from customer-specified addresses and we are unable to get in touch otherwise than by phone
Do I get software before or after payment?
(Said Hussein Yasin, Switzerland, Nov 19, 1998)
Question:
If
I pay by bank transfer, do I get SuperMemo before you actually receive
a confirmation from your bank or already after faxing the proof?
Answer:
We
send download instructions only after receiving the confirmation from
the bank. Very often, the payment proof in foreign language is entirely
illegible or unintelligible. We tried to use different rules in the
past, but not all customers kept their payment promise
Double orders are always subject to verification
(chaotica, Mon, Feb 04, 2002 15:18)
Question:
Sorry
to bother you guys again, but I mistakenly double-ordered several days
later, thinking that my first order didn't go through. Please cancel it
and if you've pulled the extra order money already,
please refund it
Answer:
Doubled orders are detected
automatically and verified for possible customer or network errors. In
such circumstances, PayPal accounts will show charges followed by a refund. The
duplicated order is removed from the records
There are many ways to use SuperMemo free or get the newest version cheap
(michael, Thu, Dec 13, 2001 5:58 PM)
Question:
I hate to write this kind of letter but I could not afford to buy your software
Answer:
You do not need to pay for SuperMemo to use it. Your options range from using freeware to getting the newest version in return for contributing your own learning material. For more details write to us
Why do I get a cookie when placing an order?
Question:
Why do I get a cookie when placing an order?
Answer:
Cookies are needed to keep track of your shopping cart
What is the pricing for networks and site licenses?
(David MacKenzie, New Zealand, Apr 24, 1998)
Question:
What is the pricing for network installations and site licenses?
Answer:
Note
that SuperMemo for Windows is not adapted for multi-user access. Each
of the users in a network installation will have to keep his or her own
separate learning material and a separate learning process. This
approach is quite space consuming.
The pricing for SuperMemo 17
network installations is: $60 for 5 terminals, $90 for 10 terminals,
$120 for 20, $200 for 50, $300 for 100, $400 for 500 and negotiable
above that number. The same refers to site licenses and the number of
individual users
Why is SuperMemo so cheap?
(Mark Gillen, USA, Dec 8, 1997)
Question:
Is $xx all you have to pay for SuperMemo yyyy?
Answer:
The price listed at www.super-memo.com
is all you have to pay. We nearly never increase prices. We always
substantially reduce prices of older versions of SuperMemo. Ultimately,
we release them all as freeware
Overcharges due to exchange rate fluctuations are extremely rare
(Ronald K., USA Educational, Thursday, May 12, 2005 7:03 PM)
Question:
I
just received my credit card bill and I found that you charged me for
$40.33 instead of $39. I am very upset about that! I am asking you to
put back my $1.33 to my credit card
Answer:
Due to
possible fluctuations in exchange rates, the actual price is slightly
less than marked and the actual charge is usually underestimated.
However, if there is a sudden increase in the price of Polish currency
between the times of credit card authorization and capture, this
underestimation may not be enough. Those cases are extremely rare.
Customers who report an overcharge, immediately receive a refund
amounting to double the value of the overcharge
SuperMemo on CD-ROM
(Robert P. Miller, , Oct 03, 2009, 22:48:06)
Question:
I am interested in purchasing the latest
version of Supermemo for Windows. However, I
would prefer a CD-ROM rather than downloading the software. Could I
receive a copy via conventional mail?
Answer:
As of SuperMemo 2000, we no longer release standalone SuperMemos on CDs/DVDs. The reasons are as follows:
You can place a new order in case of a wrong choice
Question:
I
clicked on Order SuperMemo 17 but after I downloaded the software I
found I already had SuperMemo 16 from a previous order. What can I do
now?
Answer:
It is enough you place a new order for
SuperMemo Upgrade (the previous order will be cancelled). It would be
helpful if you left a comment in the comments field and independently
confirmed your intentions by sending an e-mail. Duplicated orders are always verified to clarify the intent of the customer
I could not download five times (and more)!
(Lawrence W.N. Geung, UK, Oct 5, 1998)
Question:
I
ordered SuperMemo and failed to download five times. I do not know if I
would be charged twice if I placed another order. What shall I do?
Answer:
You should save the downloaded files instead of opening it
Question:
I have problems with downloading SuperMemo:
Answer:
Instead of Open, use Save. Follow the instructions described here
Missing download file
(Dr. Urs Wirthmueller, Switzerland, Wed, Jul 03, 2002 9:34)
Question:
Download after purchase did not work! Please correct this
Answer:
Here are some likely explanations:
See download problems tips. The simplest remedy is repeat the purchase and ask for the original order to be cancelled. If the problem persists, you might try to use another computer (e.g. from your colleague's home). Try to avoid downloading from behind the same firewall (as you may hit the same download problem). You can also request download instructions via mail.
See file size in case of multiple download failures
(Lazaros Nikiforidis, Greece, Fri, 21 Jun 2002 23:07:35)
Question:
I have downloaded SuperMemo many times, but it doesn't seem to work. I get the same message, that Windows can't run a 16 bit program.
Answer:
If
repeated download produces the same error consistently, you can suspect
a problem with software you use for downloading SuperMemo. Compare the
sizes of files of SuperMemo on the server and on your computer. If they
differ, try using different software for download (e.g. different
browser or a different FTP application). See if you can download other
pieces of software with the same protocol (http, ftp, etc.). Many
similar problems are caused by outdated browsers, system errors,
personal or corporate firewall, proxy server, or problems at your ISP.
If you still have problems, try to download on another computer. If the
file size is correct, you can also use the other computer to run the
file you have downloaded to ultimately answer if the problem is with
the download (downloaded file does not run anywhere) or with the
operating system (downloaded file works ok on other PCs). Ultimately,
downloading and running SuperMemo on another PC gives you a 99% chance
of resolving the problem. This comes from the fact that download or
execution problems are extremely rare. However, try to avoid using the
same ISP or the same corporate network protected with the same firewall
as these could run you into the same problem
If you forget to download, you can download later
(jdpotocki, Luxembourg, Dec 03, 2004, 17:51:15)
Question:
After
I ordered SuperMemo, I hit Continue without realizing that I needed
to download the files immediately. Now I just can't find anywhere how
to download the programs I purchased
Answer:
You can request download instructions via mail.
If you miss a download, you can always download later (#13140)
(Szymon Chwaliuski, Tuesday, March 06, 2007 12:46 PM)
Question:
I forgot to click
Download to get SuperMemo after having paid for it. Now as my
cart is empty, and I cannot use download option anymore. All I can see
when I click
Download now is:
Experiencing temporary system problem.
Your cart and shopper data may not have been saved.
An Order ID must be specified
Answer:
If you request it, you will receive FTP download instructions within a business day.
Unfortunately, the problem with empty cart occurs quite often at Aabaco Small Business from Yahoo!.
In similar cases, you can also order again and write "DOWNLOAD PROBLEMS"
in the comment field. Your order will be cancelled. The charge on your PayPal account will be followed by a refund (executed within a
business
day)
Program is too big to fit in memory
(Kjel Andresen, Norway, Oct 14, 1998)
Question:
I have downloaded SuperMemo but I get an error message when the program starts: Program too big to fit in memory. Do you have some explanation?
Answer:
This
is a typical symptom of a corrupted EXE file. Probably your download
was not successful. Please download again and compare the sizes of
files on your hard disk and on the server. See also: Cannot unzip
Program terminates while unzipping
(Mike Johnson, UK, Dec 30, 1998)
Question:
I
downloaded SuperMemo. However, the unzip was not able to rebuild a file
and terminated itself. This caused fatal errors when trying to run the
program. I tried the download and unzip again and found the same error.
Please can you advise?
Answer:
This
happens occasionally. Usually erroneous file transfer stands behind
this problem. You might investigate if your browser is up-to-date, and
if there are no glitches at your ISP. In most cases, the simplest
solution is to download from another location (e.g. from home)
See also: Program too big
Unzip problems indicate a download error
Question:
I downloaded SuperMemo. When I double-click on sm17zip.exe, then click OK, it says Unzip NOT successful!
Answer:
Problems
with unzipping the downloaded file usually result from errors in
download. Most importantly, please compare the size of the downloaded
file with the original. On occasion, the downloaded file happens to be
several bytes shorter. The simplest remedy is to repeat the download.
If this does not help, the problem may be with the browser setting and
downloading from another location may help. Please write to us if you continue having problems
You do not need to download SuperMemo twice
(William McGee, USA, Aug 14, 1998)
Question:
I have run out of my credit in SuperMemo and have ordered the full version via SuperMemo Store. Do I have to download again?
Answer:
No. Just use File : Installation : Input password and input the unlock password you have received in response to your order. Read more: Registering SuperMemo
I get plug-in errors when trying to download
(Andy Kereky, USA, Dec 15, 1998)
Question:
I tried to download SuperMemo from your web page and received a "Plugin Error" window with the message:
"The data that the plugin requested, did not download successfully". Can you help?
Answer:
We
would suspect that you were using either an obscure or older version of
a web browser -- or you merely experienced a transient problem caused
by the browser, or a problem on the Internet between your ISP and Aabaco Small Business from Yahoo!
servers. The problem should not persist
Download problems (e.g. download terminates prematurely) Any number of things can cause a download to be terminated
pre-maturely. We would need the exact text of any error messages you
receive, as well as the browser version and type, to try and determine
the problem. |
Why cannot get my software? (#5435)
(Steve Roberts, Aug 16, 2005, 00:40:20)
Question:
This
is riduclous. You have my money and I cannot get SuperMemo. I have
never had problems like this. I click download and the site says it has
no record of my order. Have the courtesy to give me adequate directions
Answer:
If
you have any problems with downloads, you can always send us an e-mail
and you will receive all necessary help. In your particular case, the
period between the purchase and the attempt to download was too long.
Where is the download button
(John Hansen, Wednesday, November 11, 2009 12:40 PM)
Question:
I'm sorry but I can't find the download button
on your webpage to download supermemo. Be advised I am currently in
China and maybe it has to do with their firewall or something. Not all
web stuff seems to work reliably over here
Answer:
If you
fail to download during the purchase, you can always receive download
instructions later via e-mail (use the confirmation of your order to
get in touch).
You can also find various emergency instructions here (incl. how to redownload).
Note that for unclear reasons, Aabaco Small Business from Yahoo! opted to place the Download button
in the middle of the page, while most customers tend to look for it at
the bottom of the page. The button isn't too big either. This is why it
is not unusual to miss this button even if the page loaded correctly.
I downloaded my order but I can not find it in my computer? Where would it be?
Answer:
If you cannot locate the downloaded file as suggested in Installation Instructions (e.g. by searching for sm*.exe in Windows), you can simply reorder and write DOWNLOAD PROBLEMS in the Comment
field. Your new order will be verified and cancelled with no ensuing
charges. Once you proceed with the download, make sure you note to
which location you download the file and what is its name. For
simplicity, you could best leave the default name unchanged (i.e. sm17inst.exe for SuperMemo 17, etc.)
How do I get rid of the red registration bar?
(Ken Little, USA, Nov 11, 1998)
Question:
I
read that I am automatically registered upon my purchase;
however, I didn't get a password to remove the red stripe and hopefully
display other program options I read about. I tried my order number
which didn't work. I can't wait to get started in using your program.
Answer:
Unlocking SuperMemo is easy
(Thomas N., Austria, Nov 16, 1998)
Question:
You
have sent me an e-mail with the password to unlock SuperMemo, but where
do I have to fill it in? When I click the red bar, SuperMemo asks me to
send e-mail back to you
Answer:
Your instructions should indicate that you should use File : Installation : Input password
to provide the password. You do not have to register your copy. This is
done automatically at placing the order. If you have any doubts, please
read: Registering SuperMemo
You can install SuperMemo at home and at work
(Roman Jedrkowiak, Poland, Nov 26, 1998)
Question:
Once I download SuperMemo, can I later install it on another computer? I want to download from work and install it at home
Answer:
Yes.
You can move the downloaded file to another computer and repeat the
installation. Please note that SuperMemo for Windows (2002 and later) requires Internet Explorer 6.0
You can easily install SuperMemo on two PCs
(Steve Brown, Wed, Aug 15, 2001 14:00)
Question:
I
just recently purchased SuperMemo and have successfully downloaded to
my home PC. I would also like to load it on my work PC. How can I get
another download going?
Answer:
You can simply copy the
downloaded file onto a flashdrive and transfer it to another PC. Please
note that it is not easy to synchronize large collections. The simplest
method is to use File : Copy collection
and copy entire collections between the two PCs (e.g. over a network,
using a CDR or pen drive, via the web, using a removable hard disk,
etc.)
You can use one license to use SuperMemo in many locations
Question:
Am
I able to run two copies of SuperMemo 17 at two different locations?
If so, will I need to purchase another licensed copy of SuperMemo?
Answer:
You
can install SuperMemo 17 for your private use on as many machines as
you deem necessary. We do not place license restrictions on that. This
is to make sure you can use every spare minute for learning. Note that
you may still need to move your collections back and forth or divide
your learning material into portions allocated to different locations
(e.g. Home.kno, Work.kno, etc.)
If you cannot access download servers, write to us
Question:
During the installation I see: "Please wait while SuperMemo is being downloaded and installed". But a error dialog pops up that says, "SuperMemo 17 could not be downloaded. All download sites are temporarily unavailable"
Answer:
If
this is not a temporary problem, see if you are connected to the
Internet, check your firewall settings, check your proxy server caching
options, etc. If this all does not help, write to us to receive further assistance
I cannot run the downloaded file. It has no extension
Question:
I downloaded SuperMemo 17 but the file is not runnable (executable). It does not have an extension
Answer:
Occasionally,
your browser may fail to suggest the correct file extension for
downloaded files. All you need to do is to rename the file's extension
to EXE and run it.
Some collections from SuperMemo Library use the extension ZIP.
Errors at unzip stage may indicate a wrongly downloaded file
Question:
When installing SuperMemo, I get an error message in German: "sm17zip.exe is not a valid 32-bit Windows application". The same message comes up on collections downloaded from the library
Answer:
The most likely cause is an error in the downloaded file. The only remedy for such problems is a repeated download
16-bit Windows program message
(Lazaros Nikiforidis, Greece, Wed, Jun 12, 2002 23:47)
Question:
I have purchased and downloaded SuperMemo and when I double click the downloaded program, I get the message: "Can't run 16-bit windows program"
Answer:
This
message indicates that the file downloaded with an error. Please
download again. Both SuperMemo and the compressed archive are 32-bit.
When Windows tries to run the latter, it encounters errors in the file
header indicating the program is 16-bit. Hence the problem
How do I unlock the program?
(Bruce Terry, USA, Nov 4, 1998)
Question:
I have paid for the program. How do I unlock the program for normal use?
Answer:
All
instructions to new users are sent within a business day since
ordering. If you do not get a response within two business days, please
e-mail us. Occasionally,
customers misspell their e-mail address in the order form. In such
cases we wait a couple of days before contacting you via phone (or via
snail-mail you you do not specify the phone)
You can input the password with Ctrl+Shift+I
(Thomas N., Austria, Nov 16, 1998)
Question:
How do I input my password in SuperMemo?
Answer:
If you press Ctrl+Shift+I (i.e. capital "i"), you can input your password (unless it has already been input). You can also use File : Installation : Input password to provide the password.
You can also use SuperMemo without unlocking it. At some point, it will simply ask you to input the password. See also: Unlocking SuperMemo and Installing SuperMemo
What if you do not get a password?
(AnnS, Poland, Wednesday, January 02, 2002 2:13 PM)
Question:
Why haven't you sent me any password?
Answer:
If
you do not receive a password within 2-3 days, the most likely reason
is you have not specified a correct e-mail return address or the mail
has not been delivered. Please send us an e-mail.
Quote your order number, registration number or other data that could
help identify you as a registered customer. If you have lost all these,
please write anyway for further advice. If you have experienced mail
delivery problems in the past, it is highly recommended you include
your phone number too
I am running out of my credit!
(Jeremy Sherman, USA, Dec 3, 1997)
Question:
I have used up 60% of my credit in SuperMemo. How can I continue using the program?
Answer:
If you have already received your password, unlock the program by using File : Installation : Input password. If you are using an unregistered version from another source write to us. For more see: Registering SuperMemo
How fast do I get the password and the instructions?
(Brian T., Thursday, September 08, 2005 2:10 PM)
Question:
I
paid for the SuperMemo product yesterday and was wondering when I would
get my SuperMemo key? I have a friend at work who said he got it the
same day he ordered so I was concerned something may be wrong. Please
let me know
Answer:
Usually it takes a business day to
process an order. Receiving the password on the day of the order was
probably a lucky timing coincidence. If you do not get your
instructions within a business day (i.e. excluding weekends and some
holidays), write to us
Business day should not be understood as 24 hours
(Vidar Garlie, Norway, Oct 23, 1998)
Question:
I
haven't yet received a password after paying for SuperMemo yesterday,
only an id (605) which apparently didn't work as a password. How can I
continue using SuperMemo after my credit expires?
Answer:
It
takes a business day to process an order. This should not be understood
as 24 hours. If you order early in the morning one day, we might
respond before the evening next day (Central European time). If you
order on Friday afternoon, you will most likely receive a response only
on Monday. Remember also to factor in the time zones that may compound
the delay. Rarely, you will not hear from us due to a misspelled
e-mail, e-mail communication problems or other technical problems. In
case you have misspelled your e-mail address, you will most likely
notice the problem if you do not get an immediate confirmation of your
order via autoresponder. If you do not get a response within two
business days, please write
I lost my password!
(Reinhard Schueren, Germany, Sep 7, 1998)
Question:
I
have ordered SuperMemo recently but lost your e-mail with download
instructions and the password (due to a PC crash). What shall I do?
Answer:
Send an e-mail with
a request for the instructions to be resent (if possible, quote your order number,
or provide an e-mail address that you used when ordering)
I got a wrong password!
Question:
I
ordered a copy of SuperMemo and received my password. However, on
entering my password, it consistently denied it saying it was the wrong
password. Could you perhaps please check to see if I was indeed given
the correct password?
Answer:
The two most frequent causes of such a situation are:
In the latter case, some customers having experienced download problems come back to download older SuperMemo from www.super-memory.com instead of downloading the new SuperMemo from www.super-memo.com
You do not need to remember the unlock password
(Glen, May 04, 2004, 11:29:20)
Question:
I
have constant problems with unlocking SuperMemo. It should be a simple
process which I feel you have made over complex, you download a file,
and at one’s leisure enter the key and voila a working product. With
SuperMemo, I have to enter the key again and again
Answer:
You
will need your unlock password only if you move SuperMemo to a new
location without your learning material. If you input the unlock
password, you can freely move your SuperMemo and your learning material
to any location. In other words, you can even forget there has ever
been a password
You do not need to worry about your password or order number
(Namjoong Kim, Monday, July 15, 2002 2:34 AM)
Question:
I am moving programs to a new laptop, SuperMemo now shows the "register it" message. Can I get the password from you again. Can I now upgrade to new SuperMemo?
Answer:
It
should be enough if you move any of your learning files with SuperMemo
to retain all registration data. If you have ordered via www.super-memo.com, you can order an upgrade via the same store and choose Automatic (verification)
that compares data fields from the old order. If you did not keep a
back up of your learning data, or if SuperMemo Store does not recognize
you automatically, select "Please help" option during the upgrade or write to to us for assistance. You do not ever need to worry about your unlock password or your order number
Unlock password is sent only upon the verification of payment
(Jason L Mundy, Apr 17, 2005, 13:49:51)
Question:
I had to wait to get the unlock password. It seems like this could have been sent with an automated response
Answer:
The
automated response is sent out immediately upon placing the order.
Passwords are sent out only upon the authorization on the credit card
payment. Before the authorization is requested, all orders are checked
clerically for possible errors (e.g. duplicate orders, upgrades,
discounts, free downloads, free upgrades, etc.). Once the authorization
is requested, it can only be executed in two hour intervals.
Authorization servers are not operational in the night (Central
European Time). Last but not least, all authorizations are reviewed
clerically again (e.g. for stolen credit card alerts, cards that cannot
be accepted, cards that require non-electronic authorization, etc.).
For those reasons, it usually takes a business day before you receive
the unlock password
I am getting asked about the password again and again
(Abrahams, Israel, , Thursday, October 22, 2009 9:35)
Question:
Every time I open supermemo it asks me for the unlocking password which you gave me. How do I get it to stop?
Answer:
Once
you insert the password, you should never be asked to insert it again.
The password is stored in your learning material. This means that you
need to preserve your learning material for use. One of errors users
make is to install SuperMemo in temporary folders or running it
directly from inside of a zip file. In such cases, you may always
create new files on startup without ever having them stored properly on
your disk. Be sure you run SuperMemo from a clean own folder that
allows of read-write access. Learning material path and SuperMemo path
can be displayed in File : Properties (you may need to change File : Level to see this option).
How do I upgrade in the future?
(Patricia Justice, USA, Jan 4, 1998)
Question:
How do I upgrade to future versions of SuperMemo?
Answer:
This
is our tradition that we try to make sure our users use the newest
version. We believe that this maximizes their satisfaction and the
speed with which they spread a word about SuperMemo! You should save up to 60% on an upgrade. See: SuperMemo Upgrade. Additionally, prices of older versions are usually dramatically reduced on new releases
Upgrades differ in price, not in functionality
(Barbara Hayes, Tue, 12 Feb 2002 01:46:41 +1100)
Question:
I received an e-mail saying I ordered an upgrade of SuperMemo, when I ordered a full program (not an upgrade)
Answer:
Please
read it as good news. Upgrades are cheaper and do not differ in
functionality from the program ordered the standard way. Not all
customers are aware of all upgrade options. If the store detects that
an order qualifies for a discount, the discount is automatically
applied. In other words, the only difference is that you pay less for
the product
Enhancing SuperMemo for Windows with SuperMemo for Pocket PC
(Klara, May 31, 2005, 14:56:58)
Question:
I
ordered SuperMemo 17. Now I would like to have SuperMemo for Pocket
PC. Should I pay for the program again? Is it possible to transfer
items from PC to Pocket PC?
Answer:
SuperMemo for Pocket PC is now
freeware.
You can transfer your learning material via XML data exchange; however,
not all items will be transferred. SuperMemo for Pocket PC currently
supports only HTML questions and answers. This means that topics,
multi-component items, multimedia components, scripts, executables,
etc. will not be usable on Pocket PC. However, your questions and
answers should transfer without much trouble (except some advanced
features like inter-collection links, scripts, links to local files,
etc.)
You do not need your old password to upgrade to the new version
(Carl Taylor, Mon, Jul 09, 2001 5:52 AM)
Question:
Can
you please resend me my SuperMemo password? I misplaced the original
mail message and I want to upgrade to the newest SuperMemo
Answer:
You
can always request the password to be resent; however, you do not need
it to upgrade. Once your name on the order matches the original order,
the store software will recognize you. Order the upgrade and choose "Automatic (verification)" among options
I forgot my registration number
(K.A., USA, Dec 18, 1998)
Question:
I would like to upgrade to the newest SuperMemo but I forgot my registration number. Can I still upgrade?
Answer:
Yes. If you ordered from www.super-memo.com,
your order will be verified automatically. Otherwise you can specify
your order number or the password you used to unlock the program. If
you do not have these on your record either, choose the option Please help and we will simply compare your name, e-mail and address for data in the user database
I deleted all my files by accident
(Peter de Vries, Belgium, Dec 14, 1998)
Question:
I accidentally deleted all my SuperMemo files. Unfortunately I did not make a backup. Can you help?
Answer:
You can simply reorder, write FREE DOWNLOAD in the comment field and describe your problem shortly. You can also write to us and ask for download instructions
You can upgrade your learning material to new SuperMemo
Question:
I
would like to try SuperMemo 16 prior to purchasing SuperMemo 17. If
I create files with SuperMemo 16, can I then easily transfer them to
SuperMemo 17?
Answer:
Yes. All you need to do is to
open the old files with the new program. Note however that the upgrade
process is irreversible. If you contemplate moving back to SuperMemo
16, create a backup copy of your files before upgrading
SuperMemo Upgrade is fully functional but cheaper
Question:
Do I need to buy both SuperMemo 17 and SuperMemo 17 Upgrade in order to use the newest version of SuperMemo?
Answer:
No.
If you are already a user, you can buy only an upgrade. It is
functionally identical and much cheaper. However, if you do not qualify
for an upgrade, you will need to purchase the full version. Future
updates and patches are free within a single line (e.g. SuperMemo 16, SuperMemo 17, etc.). In other words, you do not ever need to worry
that you will get an earlier version of the same line that might
include some undiscovered bugs. All bug fixes are free
Upgrading SuperMemo using a license passed from a friend
Question:
I
got my SuperMemo 16 from a friend who had given it up (how can you
give up such a useful program?). I want to upgrade it to SuperMemo
17. Problem is I don't know the registration number or the order
number
Answer:
If you specify any data that will help
identify the original order, you will receive further instructions to
complete the upgrade. That data can also be retrieved from the
collections you are using with SuperMemo 16
You can upgrade without having an older SuperMemo installed
(Vince Mooney, , Thursday, October 15, 2009 2:45 AM)
Question:
I purchased SuperMemo in around 2004 and
operated it on my previous laptop. I would like to upgrade to SuperMemo
17 but load it onto my new laptop. Is this possible? Can I order the
upgrade onto my new laptop even though the program does not already
exist on that computer?
Answer:
Yes. You can upgrade to
SuperMemo 17 and install it on your new laptop. You do not need the
previous installation. Upgrade verification occurs at the time of
ordering on the basis of your previous data. If you data has changed,
please get in touch via e-mail to have it corrected.
You can test-drive SuperMemo before you buy it
(Troy Arneson, Canada, Wednesday, August 28, 2002 3:47 AM)
Question:
Does SuperMemo for Windows have a 1 month trial feature?
Answer:
SuperMemo can run in a demo mode, but the demo is terminated not by time but by intensity of use. When
you use a demo, you are given a credit of 100 points. Once this credit
is used up, you will be asked to input the unlock password.
Unfortunately,
due to persistent hacking, patch and crack releases, crack tutorials,
and even overt password listing on publicly available websites, we
provide only trial versions of older SuperMemos. To see SuperMemo in
action, please download it here and check the "What's new" link to see the differences between the tested version and the most recent release
Changes to customer address
(Michael, Mon, Feb 18, 2002 4:33)
Question:
I made a mistake in ordering SuperMemo. I put a wrong home address. What should I do now?
Answer:
E-mail your correct address to us.
If you ordered the SuperMemo program (download only), your address will
manually be corrected in the database. We never send
advertising information to your address. Rarely do we use snail-mail in
cases were e-mail address loses validity and we cannot contact the
customer with vital information (such as software unlock password,
etc.)
We do not take part in customer address exchange any more
(Piotr Adamik, Poland, Aug 26, 1998)
Question:
How can I obtain the list of customers who agreed to make their addresses available to other users?
Answer:
We
no longer keep such a list. It was useful in early years of SuperMemo
when it was really hard to get in touch with other users as there
weren't many of them. This field on some older registration cards is
just a leftover from those early times. Please join SuperMemo Community instead
super-memory.com server is located in the US
(Clive Hayden, Poland, Oct 19, 1998)
Question:
Where is your server located? I have problems downloading from Poland (200 bytes per second)
Answer:
The
server is located in the US. In Poland, the net is least congested
early in the morning CET (the Poles are not up yet, while North
Americans are just going to sleep)
Some older versions of SuperMemo will not work with the library material
(J.P. de Vries, The Netherlands, Nov 4, 1998)
Question:
I bought Better English. When I try to open it with SuperMemo I get the message To open this collection you need a newer version of SuperMemo!
Answer:
Note the message in SuperMemo Library saying that you need at least SuperMemo 98 to use SuperMemo Library material. You have two choices:
We no longer use printed manuals
(Neville Bailey, Australia, Dec 5, 1998)
Question:
I
have previously used SuperMemo 6 and SuperMemo 7. There was always a
printable manual file with the software. I cannot find anything like
that on your website. Is there a manual to download or order?
Answer:
No.
As of 1997, all our documentation is provided as hypertext that does
not have a structure that can be printed and processed linearly (i.e.
page by page). We are proud to adopt an environmentally-friendly ways
of publishing
Despite appearances, SuperMemo is not difficult
(Tom Scott, Feb 12, 1999)
Question:
I just came across your website. Is it difficult to prepare material for learning with SuperMemo?
Answer:
No. The most popular approach is to create pairs of questions and answers. You just press Alt+A (to add a new element) and type in the question and the answer. That's all. Then you just click Learn (Ctrl+L) to start learning.
You can build huge collections and learn effectively for years using only text, questions and answers. Adding images, sounds, video, etc. requires some more hard disk space and 2-3 more steps (such as: copy an image to the clipboard and paste it into a SuperMemo element, etc.). Some customers complain that SuperMemo is complex, but this only refers to professional level functions that go beyond learning questions and answers
You can use SuperMemo on a computer that is not connected to the Internet
(Bengt Larsson, Sweden, Apr 1, 1999)
Question:
I
have two computers of which only one is connected to the Internet. Will
I be able to download SuperMemo on one computer and then install it on
the other?
Answer:
Yes. SuperMemo executable file is a little over 8 MB in size (4 MB zipped). You can transfer it on a flashdrive
There is no student version but there are many freeware options
(Charles Jin Won Choi, South Korea, Apr 2, 1999)
Question:
Do you have an academic version of SuperMemo?
Answer:
No. We make it possible for students to get SuperMemo in return for writing learning material for SuperMemo Library. There are also freeware versions of SuperMemo
You can run your own course based on SuperMemo without paying for each copy in use
(Mark Patterson, USA, Apr 8, 1999)
Question:
If
I use SuperMemo to author/deliver business training programs, am I
required to purchase a separate copy of SuperMemo for each computer the
training is delivered on?
Answer:
No. You can use various forms of site licensing or purchase a replication license to produce your material on CD-ROM
SuperMemo abroad without a PayPal account (#13027)
(Slavko Bobek, Slovenia, Saturday, October 12, 2002 5:02 PM)
Question:
I
use SuperMemo 7.2. If I decide to upgrade to new SuperMemo, can I buy
it from the branch office here in Slovenia. I don't have a PayPal account,
so I can't pay over the Internet
Answer:
If you do not have a PayPal account, write to us.
One of the options is to pay by bank transfer. You can also receive the
program by contributing your own learning material. Unfortunately, the
partner company in Slovenia closed a few years ago
Upgrading from shrink-wrapped SuperMemo
(Pauli Kansanoja, Finland, Nov 9, 1999)
Question:
I
have SuperMemo version 7 for Windows (serial no: 10701). I would like
to update this version to the latest version of SuperMemo. How can I do
it?
Answer:
It is not easy to simplify the ordering process
(Garry G., Sat, Sep 01, 2001 7:29 AM)
Question:
Why did you develop such a complex order process? You should follow the example of Amazon.com
Answer:
The order process is outsourced to Aabaco Small Business from Yahoo!
and should be considered the state-of-art. The main difference and
difficulty as compared with Amazon.com orders is that SuperMemo is a
so-called soft-good item, i.e. it must be downloaded by the customer.
As the download process is prone to error, the customer must be given
several attempts to repeat the procedure in case of busy net traffic,
line fault, software error, etc.. This introduces a second layer of
complexity due to the need for the customer authentication (downloads
cannot be open to unauthorized access). These are
only a few of potential ramifications that stem from the present
technological status of the Internet. As for the difficulty in
installing SuperMemo itself, the responsibility for all complexities
rests with us. We keep on looking for options and solutions that would
make this process as smooth as possible. Even where there are no
shortcuts to be found, we strive at making this up with improved
documentation
SuperMemo works under Windows XP/Vista
Question:
Does SuperMemo run on MS Windows XP/Vista operating system?
Answer:
Yes. For more information, see: Minimum requirements
Permission to use SuperMemo on many computers
(Kevin, Germany, May 13, 2004, 10:56:24)
Question:
What is a site license?
Answer:
Site
license is a permission to use SuperMemo on many computers at a single
location (e.g. school, company, laboratory, etc.). SuperMemo World
provides very attractive site licenses that may range in price from
free to a few hundred dollars for large institutions
We do not provide support in English via telephone
(Jim Hefling, USA, Feb 26, 1998)
Question:
What does +48 stand for in front of your telephone number?
Answer:
+48
indicates that you have to dial your international exit code and follow
it with the country code for Poland which is 48. If you do not know the
exit code, call your local telephone company and ask how to dial to
Poland. Please note that we are unable to provide support in English
via the telephone. Please use this form of contact only in emergencies